Health iPASS - Status Page

Hello Health iPass Clients,

We are aware of issues with eligibility not returning and saying that the service is "unable to respond at current time." Please be aware that this is the payer that is not responding to the clearing house when requests for eligibility are made. We have reports from clients that they are getting similar issues with other clearing houses. This seems to affect most payers as they're updating plan information and performing maintenance in preparation for next year's plans.

Our clearing house reached out to payers to restore connectivity with the payer as soon as possible, but we see a pattern of payers intermittently connecting with our clearing house. This means the issue is resolved for a few hours, but returns regularly. This makes having ETAs on permanent solutions impossible as they are continuing to go down after re-establishing connection.

We understand that some patients are saying that they can't complete check-in. Even if insurance is required, patients can proceed when insurance is invalid. There is a pop-up that asks them to confirm if they would like to continue. Please encourage patients to continue with their check-in even though they've received a pop-up. Check-in can be completed even if the payer times out when trying to verify eligibility.

If you are experiencing issues outside of this, please feel free to email us at help@healthipass.com or navigate to healthipass.jitbit.com to submit a ticket and we will review the situation as quickly as we can.

Thanks for your continued partnership,

Health iPass Support