Health iPASS - Status Page

All systems operational

Intermittent Appointment Load Issue
  • Monitoring
    Monitoring

    Hello Health iPASS Clients,

    We believe we have identified and resolved the issue affecting appointment loading, including instances where appointments were displaying incorrect times. We will continue to monitor the situation closely.

    Please review any open tickets for next steps. If you are still experiencing issues, update your existing ticket with fresh examples so we can investigate further. If you do not have an open ticket but are encountering issues, please email help@healthipass.com.

    Best,

    Health iPASS Support

  • Investigating
    Investigating

    Hello Health iPASS Clients,


    We are currently receiving reports of some appointments missing from the dashboard or with incorrect times. Our team is actively investigating the issue and will provide updates as more information becomes available.

    If you are experiencing issues with appointment loading, please open a ticket and include specific examples by emailing help@healthipass.com. This will help us troubleshoot more efficiently.

    Best,

    Health iPASS Support

Service Interruption Impacting Payments and Check-Ins
  • Monitoring
    Monitoring

    Thanks again for your patience.  We have identified the issue and released a fix.  We will continue to monitor transactions.   Please let us know if you experience any additional issues at all.

  • Investigating
    Investigating

    We are currently experiencing service interruptions that are impacting payment processing and patient check-in functionality.
    We are actively investigating the issue with the highest priority, are working to identify the root cause and restore full service as quickly as possible.
    We will continue to provide updates as more information becomes available.
    Please open a ticket at healthipass.jitbit.com to let us know if you are experiencing issues or have specific examples that can assist in our investigation.
    Thank you for your patience.

Dashboard - Operational

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Forms - Operational

Mobile Services - Operational

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Eligibility Services - Operational

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