Health iPASS Status - Incident history https://status.healthipass.com Health iPASS Tue, 29 Sep 2026 15:30:16 +0000 Greenway Connectivity Type: Incident Affected Components: Greenway Intergy, Greenway PrimeSuite Sep 29, 15:30:16 GMT+0 - Investigating - Hello, We are currently investigating an issue affecting our ability to connect to Greenway via the API. Our team is actively working to identify and resolve the issue with Greenway, and we are treating this with the utmost priority. We will continue to monitor the situation closely and will provide updates as soon as there are any changes in status or additional information to share. We appreciate your patience and understanding while we work toward a resolution. Thank you, Health iPASS Sep 29, 16:30:00 GMT+0 - Identified - Hello, We wanted to provide an update regarding the Greenway API connectivity issue. Greenway has identified the issue and is actively working toward a resolution. We are continuing to monitor the situation closely and remain in communication with Greenway as they work to restore connectivity. We will provide an additional update as soon as there are any changes in status or new information to share. We appreciate your continued patience and understanding. Thank you, Health iPASS Sep 29, 16:39:00 GMT+0 - Monitoring - Hello, We wanted to provide an update regarding the Greenway API connectivity issue. Greenway has reported to have resolved the issue, and our team has successfully tested and confirmed that connectivity has been restored. We will continue to closely monitor the situation to ensure connectivity remains stable. Please let us know if you experience any further issues or unexpected behavior so our team can investigate. You can also review the latest status information at <https://status.healthipass.com/>. We appreciate your patience and understanding while this issue was being resolved. Thank you, Health iPASS Type: Incident

Affected Components: ,

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>15:30:16</var> GMT+0</small><br><strong>Investigating</strong> - Hello, We are currently investigating an issue affecting our ability to connect to Greenway via the API. Our team is actively working to identify and resolve the issue with Greenway, and we are treating this with the utmost priority. We will continue to monitor the situation closely and will provide updates as soon as there are any changes in status or additional information to share. We appreciate your patience and understanding while we work toward a resolution. Thank you, Health iPASS.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Identified</strong> - Hello, We wanted to provide an update regarding the Greenway API connectivity issue. Greenway has identified the issue and is actively working toward a resolution. We are continuing to monitor the situation closely and remain in communication with Greenway as they work to restore connectivity. We will provide an additional update as soon as there are any changes in status or new information to share. We appreciate your continued patience and understanding. Thank you, Health iPASS.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>16:39:00</var> GMT+0</small><br><strong>Monitoring</strong> - Hello, We wanted to provide an update regarding the Greenway API connectivity issue. Greenway has reported to have resolved the issue, and our team has successfully tested and confirmed that connectivity has been restored. We will continue to closely monitor the situation to ensure connectivity remains stable. Please let us know if you experience any further issues or unexpected behavior so our team can investigate. You can also review the latest status information at <https://status.healthipass.com/>. We appreciate your patience and understanding while this issue was being resolved. Thank you, Health iPASS.</p> ]]> Tue, 29 Sep 2026 15:30:16 +0000 https://status.healthipass.com/incident/cmumwbccz04zb0wnlk6v353rq https://status.healthipass.com/incident/cmumwbccz04zb0wnlk6v353rq Forms Posting Type: Incident Duration: 8 hours and 39 minutes Affected Components: Forms Jun 15, 14:16:06 GMT+0 - Monitoring - Hello Health iPASS Clients, We believe we have identified and corrected the issue. Patients should now be able to fill out and submit their forms. We are monitoring the results. Thank you for your patience and continued partnership while we resolved this issue. Best Regards, Health iPASS Support Jun 15, 22:00:00 GMT+0 - Resolved - Hello Health iPASS Clients, There have been no further reports of forms issues. This incident is resolved. If you're continuing to have any issues related to forms please update your ticket or open a new one by emailing us at [support@healthipass.com](mailto:support@healthipass.com). Thank you for your patience and continued partnership as we resolved this problem! Best Regards, Health iPASS Support Jun 15, 13:21:04 GMT+0 - Investigating - Hello Health iPASS Clients, We are investigating reports of forms not posting. Please be aware we are reviewing the situation with priority and will provide further updates as they become available. If you haven't already, please feel free to submit a ticket to us at [support@healthipass.com](mailto:support@healthipass.com). Thank you for your continued partnership as we work through this issue! Best Regards, Health iPASS Support Type: Incident

Duration: 8 hours and 39 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>14:16:06</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS Clients, We believe we have identified and corrected the issue. Patients should now be able to fill out and submit their forms. We are monitoring the results. Thank you for your patience and continued partnership while we resolved this issue. Best Regards, Health iPASS Support.</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS Clients, There have been no further reports of forms issues. This incident is resolved. If you're continuing to have any issues related to forms please update your ticket or open a new one by emailing us at [support@healthipass.com](mailto:support@healthipass.com). Thank you for your patience and continued partnership as we resolved this problem! Best Regards, Health iPASS Support.</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>13:21:04</var> GMT+0</small><br><strong>Investigating</strong> - Hello Health iPASS Clients, We are investigating reports of forms not posting. Please be aware we are reviewing the situation with priority and will provide further updates as they become available. If you haven't already, please feel free to submit a ticket to us at [support@healthipass.com](mailto:support@healthipass.com). Thank you for your continued partnership as we work through this issue! Best Regards, Health iPASS Support.</p> ]]> Mon, 15 Jun 2026 13:21:04 +0000 https://status.healthipass.com/incident/cmqf8riup00uk2oqsphcxprzx https://status.healthipass.com/incident/cmqf8riup00uk2oqsphcxprzx TrustCommerce Cloud Payments Type: Incident Duration: 56 minutes Affected Components: Sphere Apr 30, 16:34:47 GMT+0 - Investigating - Hello Health iPASS & TrustCommerce Clients, We have been informed by TrustCommerce that they are experiencing issues with their cloud payments. They are reviewing the situation with high priority. You can follow the outage via their status page [here](https://sphere.hund.io/). If you are experiencing issues, please feel free to open a ticket with us [here](https://healthipass.jitbit.com/helpdesk/Tickets/New). We will continue to monitor the situation and provide updates as they become available. Best Regards, Health iPASS Support Apr 30, 17:30:55 GMT+0 - Resolved - Hello Health iPASS & TrustCommerce Clients, TrustCommerce has informed us that the issue has been resolved. We will continue to monitor for any further updates. Best Regards, Health iPASS Support Type: Incident

Duration: 56 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>16:34:47</var> GMT+0</small><br><strong>Investigating</strong> - Hello Health iPASS & TrustCommerce Clients, We have been informed by TrustCommerce that they are experiencing issues with their cloud payments. They are reviewing the situation with high priority. You can follow the outage via their status page [here](https://sphere.hund.io/). If you are experiencing issues, please feel free to open a ticket with us [here](https://healthipass.jitbit.com/helpdesk/Tickets/New). We will continue to monitor the situation and provide updates as they become available. Best Regards, Health iPASS Support.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>17:30:55</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS & TrustCommerce Clients, TrustCommerce has informed us that the issue has been resolved. We will continue to monitor for any further updates. Best Regards, Health iPASS Support.</p> ]]> Thu, 30 Apr 2026 16:34:47 +0000 https://status.healthipass.com/incident/cmolpfgql08ro8bglgafmybj4 https://status.healthipass.com/incident/cmolpfgql08ro8bglgafmybj4 Intermittent Appointment Load Issue Type: Incident Duration: 6 days, 5 hours and 8 minutes Affected Components: Dashboard Mar 31, 16:52:28 GMT+0 - Investigating - Hello Health iPASS Clients, We are currently receiving reports of some appointments missing from the dashboard or with incorrect times. Our team is actively investigating the issue and will provide updates as more information becomes available. If you are experiencing issues with appointment loading, please open a ticket and include specific examples by emailing [help@healthipass.com](mailto:help@healthipass.com). This will help us troubleshoot more efficiently. Best, Health iPASS Support Apr 1, 21:32:10 GMT+0 - Monitoring - Hello Health iPASS Clients, We believe we have identified and resolved the issue affecting appointment loading, including instances where appointments were displaying incorrect times. We will continue to monitor the situation closely. Please review any open tickets for next steps. If you are still experiencing issues, update your existing ticket with fresh examples so we can investigate further. If you do not have an open ticket but are encountering issues, please email [help@healthipass.com](mailto:help@healthipass.com). Best, Health iPASS Support Apr 6, 22:00:00 GMT+0 - Resolved - Hello Health iPASS Clients, This incident has been resolved. If you are still experiencing issues, please update or open a ticket with us so we can investigate further. Thank you for your continued partnership as we worked through this incident! Best, Health iPASS Support Type: Incident

Duration: 6 days, 5 hours and 8 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>16:52:28</var> GMT+0</small><br><strong>Investigating</strong> - Hello Health iPASS Clients, We are currently receiving reports of some appointments missing from the dashboard or with incorrect times. Our team is actively investigating the issue and will provide updates as more information becomes available. If you are experiencing issues with appointment loading, please open a ticket and include specific examples by emailing [help@healthipass.com](mailto:help@healthipass.com). This will help us troubleshoot more efficiently. Best, Health iPASS Support.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>21:32:10</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS Clients, We believe we have identified and resolved the issue affecting appointment loading, including instances where appointments were displaying incorrect times. We will continue to monitor the situation closely. Please review any open tickets for next steps. If you are still experiencing issues, update your existing ticket with fresh examples so we can investigate further. If you do not have an open ticket but are encountering issues, please email [help@healthipass.com](mailto:help@healthipass.com). Best, Health iPASS Support.</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS Clients, This incident has been resolved. If you are still experiencing issues, please update or open a ticket with us so we can investigate further. Thank you for your continued partnership as we worked through this incident! Best, Health iPASS Support.</p> ]]> Tue, 31 Mar 2026 16:52:28 +0000 https://status.healthipass.com/incident/cmneuun9j001vui9i44vaz5tl https://status.healthipass.com/incident/cmneuun9j001vui9i44vaz5tl Service Interruption Impacting Payments and Check-Ins Type: Incident Duration: 1 day, 1 hour and 44 minutes Affected Components: CardConnect, Vantiv/Worldpay, Instamed, Sphere Mar 30, 20:15:54 GMT+0 - Investigating - We are currently experiencing service interruptions that are impacting payment processing and patient check-in functionality. We are actively investigating the issue with the highest priority, are working to identify the root cause and restore full service as quickly as possible. We will continue to provide updates as more information becomes available. Please open a ticket at [healthipass.jitbit.com](http://healthipass.jitbit.com) to let us know if you are experiencing issues or have specific examples that can assist in our investigation. Thank you for your patience. Mar 30, 20:35:30 GMT+0 - Monitoring - Thanks again for your patience. We have identified the issue and released a fix. We will continue to monitor transactions. Please let us know if you experience any additional issues at all. Mar 31, 22:00:00 GMT+0 - Resolved - Hello Health iPASS Clients, This incident has been resolved. If you are still experiencing issues please update or open a ticket with us so we can investigate further. Thank you for your continued partnership as we worked through this incident! Best, Health iPASS Support Type: Incident

Duration: 1 day, 1 hour and 44 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>20:15:54</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing service interruptions that are impacting payment processing and patient check-in functionality. We are actively investigating the issue with the highest priority, are working to identify the root cause and restore full service as quickly as possible. We will continue to provide updates as more information becomes available. Please open a ticket at [healthipass.jitbit.com](http://healthipass.jitbit.com) to let us know if you are experiencing issues or have specific examples that can assist in our investigation. Thank you for your patience..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>20:35:30</var> GMT+0</small><br><strong>Monitoring</strong> - Thanks again for your patience. We have identified the issue and released a fix. We will continue to monitor transactions. Please let us know if you experience any additional issues at all..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS Clients, This incident has been resolved. If you are still experiencing issues please update or open a ticket with us so we can investigate further. Thank you for your continued partnership as we worked through this incident! Best, Health iPASS Support.</p> ]]> Mon, 30 Mar 2026 20:15:54 +0000 https://status.healthipass.com/incident/cmndmoezj0f90j3xdsf0kf9i1 https://status.healthipass.com/incident/cmndmoezj0f90j3xdsf0kf9i1 **NEXTGEN client impact** Type: Incident Duration: 1 day, 20 hours and 10 minutes Affected Components: Nextgen Feb 24, 17:50:00 GMT+0 - Investigating - **NEXTGEN client impact** Hello Health iPASS NextGen clients, We are currently observing connectivity issues with NextGen that are causing a forms posting disruption between Health iPASS and the PM system. NextGen, requires all requests to be submitted by the client. If you are experiencing related issues, please open a ticket with NextGen and provide your current server logs, if available, to help expedite their investigation. If you have any questions or would like assistance from our team, please open a ticket with us at [**help@healthipass.com**](mailto:help@healthipass.com). We’re happy to support you however we can. Thank you for your continued partnership—we truly appreciate it. Best Regards, Health iPASS Support Feb 24, 20:50:17 GMT+0 - Monitoring - **NEXTGEN client impact** Hello Health iPASS NextGen Clients, We wanted to inform you that NextGen reported the connectivity issue resolved as of approximately **2:00 PM CST**. We are continuing to monitor Health iPASS closely to ensure stability and confirm that all functionality is operating as expected. If you continue to experience any issues—particularly with forms posting—please update your existing ticket or open a new one by emailing [**help@healthipass.com**](mailto:help@healthipass.com), and our team will investigate promptly. Thank you for your patience and partnership throughout this issue. Best Regards, Health iPASS Support Feb 25, 16:59:28 GMT+0 - Identified - **NEXTGEN Client Impact** Hello Health iPASS NextGen Clients, As part of our continued monitoring, we’ve identified that issues persist with **Review of Systems forms posting to NextGen**. If you haven’t already done so, we recommend submitting a ticket directly to NextGen and including your server logs to help expedite their review. We will continue to closely monitor the situation on our end and will provide additional updates as soon as more information becomes available. Thank you for your continued partnership and patience as this is being addressed. Best Regards, Health iPASS Support Feb 26, 14:00:00 GMT+0 - Monitoring - **NEXTGEN client impact** Hello Health iPASS NextGen Clients, We wanted to inform you that NextGen reported the form posting issue resolved as of approximately **8:00 AM CST**. We are continuing to monitor Health iPASS closely to ensure stability and confirm that all functionality is operating as expected. If you continue to experience any issues, please update your existing ticket or open a new one by emailing [**help@healthipass.com**](mailto:help@healthipass.com), and our team will investigate promptly. Thank you for your patience and partnership throughout this issue. Best Regards, Health iPASS Support Feb 26, 14:00:01 GMT+0 - Resolved - **NEXTGEN client impact** Hello Health iPASS NextGen clients, This incident has been resolved. Please feel free to update any tickets if you have any remaining issues. Best Regards, Health iPASS Support Type: Incident

Duration: 1 day, 20 hours and 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:50:00</var> GMT+0</small><br><strong>Investigating</strong> - **NEXTGEN client impact** Hello Health iPASS NextGen clients, We are currently observing connectivity issues with NextGen that are causing a forms posting disruption between Health iPASS and the PM system. NextGen, requires all requests to be submitted by the client. If you are experiencing related issues, please open a ticket with NextGen and provide your current server logs, if available, to help expedite their investigation. If you have any questions or would like assistance from our team, please open a ticket with us at [**help@healthipass.com**](mailto:help@healthipass.com). We’re happy to support you however we can. Thank you for your continued partnership—we truly appreciate it. Best Regards, Health iPASS Support.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>20:50:17</var> GMT+0</small><br><strong>Monitoring</strong> - **NEXTGEN client impact** Hello Health iPASS NextGen Clients, We wanted to inform you that NextGen reported the connectivity issue resolved as of approximately **2:00 PM CST**. We are continuing to monitor Health iPASS closely to ensure stability and confirm that all functionality is operating as expected. If you continue to experience any issues—particularly with forms posting—please update your existing ticket or open a new one by emailing [**help@healthipass.com**](mailto:help@healthipass.com), and our team will investigate promptly. Thank you for your patience and partnership throughout this issue. Best Regards, Health iPASS Support.</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>16:59:28</var> GMT+0</small><br><strong>Identified</strong> - **NEXTGEN Client Impact** Hello Health iPASS NextGen Clients, As part of our continued monitoring, we’ve identified that issues persist with **Review of Systems forms posting to NextGen**. If you haven’t already done so, we recommend submitting a ticket directly to NextGen and including your server logs to help expedite their review. We will continue to closely monitor the situation on our end and will provide additional updates as soon as more information becomes available. Thank you for your continued partnership and patience as this is being addressed. Best Regards, Health iPASS Support.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - **NEXTGEN client impact** Hello Health iPASS NextGen Clients, We wanted to inform you that NextGen reported the form posting issue resolved as of approximately **8:00 AM CST**. We are continuing to monitor Health iPASS closely to ensure stability and confirm that all functionality is operating as expected. If you continue to experience any issues, please update your existing ticket or open a new one by emailing [**help@healthipass.com**](mailto:help@healthipass.com), and our team will investigate promptly. Thank you for your patience and partnership throughout this issue. Best Regards, Health iPASS Support.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Resolved</strong> - **NEXTGEN client impact** Hello Health iPASS NextGen clients, This incident has been resolved. Please feel free to update any tickets if you have any remaining issues. Best Regards, Health iPASS Support.</p> ]]> Tue, 24 Feb 2026 17:50:00 +0000 https://status.healthipass.com/incident/cmm0xzag703ahx8pimj7a7vpb https://status.healthipass.com/incident/cmm0xzag703ahx8pimj7a7vpb Missing Reminders on the Weekend of Dec 12th Type: Incident Duration: 5 hours and 10 minutes Affected Components: SMS Services, Email Services Dec 15, 15:30:00 GMT+0 - Monitoring - Hello Health iPASS Clients, We identified an issue over the weekend that caused some appointment reminders not to be sent. The issue has been resolved, and we’re currently re-queuing messages for the affected appointments to ensure they are delivered. We understand how frustrating this can be and sincerely appreciate your patience and continued partnership as we work to make things right. Please don’t hesitate to reach out if you have any questions or notice anything that still doesn’t look right. Best Regards, Health iPASS Support Dec 15, 20:40:04 GMT+0 - Resolved - Hello Health iPASS Clients, We wanted to let you know that all messages have now been successfully re-queued. The underlying issue has been resolved, and messaging is expected to function normally moving forward If you continue to experience any issues, please don’t hesitate to reach out to our support team at [help@healthipass.com](mailto:help@healthipass.com) to open a ticket if you haven’t already. We truly appreciate your patience and continued partnership Best Regards, Health iPASS Support Type: Incident

Duration: 5 hours and 10 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS Clients, We identified an issue over the weekend that caused some appointment reminders not to be sent. The issue has been resolved, and we’re currently re-queuing messages for the affected appointments to ensure they are delivered. We understand how frustrating this can be and sincerely appreciate your patience and continued partnership as we work to make things right. Please don’t hesitate to reach out if you have any questions or notice anything that still doesn’t look right. Best Regards, Health iPASS Support.</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>20:40:04</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS Clients, We wanted to let you know that all messages have now been successfully re-queued. The underlying issue has been resolved, and messaging is expected to function normally moving forward If you continue to experience any issues, please don’t hesitate to reach out to our support team at [help@healthipass.com](mailto:help@healthipass.com) to open a ticket if you haven’t already. We truly appreciate your patience and continued partnership Best Regards, Health iPASS Support.</p> ]]> Mon, 15 Dec 2025 15:30:00 +0000 https://status.healthipass.com/incident/cmj7g7ctu02pynzyp9mrbbth5 https://status.healthipass.com/incident/cmj7g7ctu02pynzyp9mrbbth5 MedEvolve Connectivity Type: Incident Duration: 5 hours and 49 minutes Affected Components: MedEvolve Nov 14, 16:00:00 GMT+0 - Identified - Hello Health iPASS Clients, Our integration partner Ellkay has informed us they are having connectivity issues which may cause timeouts and slowdowns when attempting to get data from the PM. They are working on a solution. We will keep you informed as we heard more. Thanks for your continued partnership! Best, Health iPASS Support Nov 14, 21:48:48 GMT+0 - Resolved - Hello Health iPASS Clients, Our integration partner, Ellkay, has confirmed that the recent connectivity issue has been resolved. We do not anticipate any further slowness or related interruptions. If you continue to experience any issues, please don’t hesitate to contact our support team by emailing [**help@healthipass.com**](mailto:help@healthipass.com). Thank you for your continued partnership and understanding. Best, Health iPASS Support Type: Incident

Duration: 5 hours and 49 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello Health iPASS Clients, Our integration partner Ellkay has informed us they are having connectivity issues which may cause timeouts and slowdowns when attempting to get data from the PM. They are working on a solution. We will keep you informed as we heard more. Thanks for your continued partnership! Best, Health iPASS Support.</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>21:48:48</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS Clients, Our integration partner, Ellkay, has confirmed that the recent connectivity issue has been resolved. We do not anticipate any further slowness or related interruptions. If you continue to experience any issues, please don’t hesitate to contact our support team by emailing [**help@healthipass.com**](mailto:help@healthipass.com). Thank you for your continued partnership and understanding. Best, Health iPASS Support.</p> ]]> Fri, 14 Nov 2025 16:00:00 +0000 https://status.healthipass.com/incident/cmhz38mor019e6bc5ae90nu4h https://status.healthipass.com/incident/cmhz38mor019e6bc5ae90nu4h Insurance Eligibility Service Vendor Outage Type: Incident Duration: 19 hours and 48 minutes Affected Components: Eligibility Services Oct 29, 17:55:30 GMT+0 - Monitoring - FinThrive (our insurance eligibility service partner) has notified us that they are currently experiencing connectivity issues. As a result, clients may encounter errors or delays when attempting to retrieve eligibility information for their patients. The vendor has reported that they are actively investigating the issue, and their technical teams are closely engaged to assist in resolving the disruption as quickly as possible. We will continue to monitor the situation and provide updates as more information becomes available. We appreciate your patience and apologize for any inconvenience this may cause. Oct 30, 13:43:11 GMT+0 - Resolved - FinThrive has confirmed that the recent connectivity issue involving our insurance eligibility service has been resolved. They report having identified and addressed the root cause, and normal functionality has been restored. Our technical teams have verified that eligibility is now operating as expected. We appreciate your patience while this issue was being resolved. Type: Incident

Duration: 19 hours and 48 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:55:30</var> GMT+0</small><br><strong>Monitoring</strong> - FinThrive (our insurance eligibility service partner) has notified us that they are currently experiencing connectivity issues. As a result, clients may encounter errors or delays when attempting to retrieve eligibility information for their patients. The vendor has reported that they are actively investigating the issue, and their technical teams are closely engaged to assist in resolving the disruption as quickly as possible. We will continue to monitor the situation and provide updates as more information becomes available. We appreciate your patience and apologize for any inconvenience this may cause..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>13:43:11</var> GMT+0</small><br><strong>Resolved</strong> - FinThrive has confirmed that the recent connectivity issue involving our insurance eligibility service has been resolved. They report having identified and addressed the root cause, and normal functionality has been restored. Our technical teams have verified that eligibility is now operating as expected. We appreciate your patience while this issue was being resolved..</p> ]]> Wed, 29 Oct 2025 17:55:30 +0000 https://status.healthipass.com/incident/cmhcaqdiv0007xbl31z945l0n https://status.healthipass.com/incident/cmhcaqdiv0007xbl31z945l0n Service Interruption Due to AWS Type: Incident Duration: 9 hours and 12 minutes Affected Components: Mobile Services, SMS Services, Email Services, Dashboard Oct 20, 13:00:00 GMT+0 - Monitoring - Hello Health iPASS Clients, We’re currently experiencing a temporary service interruption caused by an AWS (Amazon Web Services) error rate increase that’s affecting parts of our system. As a result, you may notice slower performance or difficulty accessing certain features. AWS has identified the issue and is actively working toward a resolution. We’ll share updates as soon as more information becomes available. You can follow along here: <https://status.aws.amazon.com> Thank you for your patience and understanding while we work to minimize any disruption. Warm Regards, Health iPASS Support Oct 20, 17:00:00 GMT+0 - Monitoring - Hello Health iPASS Clients, Per Amazon's recent updates, they continue to apply mitigation steps for network load balancer health and recovering connectivity for most AWS services. They are in the process of validating a fix and will deploy as soon as they have confidence they can do so safely. You can follow along here: <https://health.aws.amazon.com/health/status> Thank you for your patience as this is being worked on. Warm Regards, Health iPASS Support Oct 20, 19:00:00 GMT+0 - Monitoring - Hello Health iPASS Clients, Amazon is reporting that most services are back up. There may still be some intermittent issues or some processes still running slowly, but those are expected to be resolved. We will keep you posted as Amazon releases further information. You can follow along here: <https://health.aws.amazon.com/health/status> Warm Regards, Health iPASS Support Oct 20, 22:11:42 GMT+0 - Resolved - Hello Health iPASS Clients, Amazon is reporting that they expect all backlogged requests and queues to be cleared over the next two hours. Their current services are stable. At this time, Health iPASS is functioning as expected. If you do have any lingering issues or questions, please feel free to update any support tickets or email us at [help@healthipass.com](mailto:help@healthipass.com) for new tickets. Thank you for you patience as this was corrected. Warm Regards, Health iPASS Support Type: Incident

Duration: 9 hours and 12 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS Clients, We’re currently experiencing a temporary service interruption caused by an AWS (Amazon Web Services) error rate increase that’s affecting parts of our system. As a result, you may notice slower performance or difficulty accessing certain features. AWS has identified the issue and is actively working toward a resolution. We’ll share updates as soon as more information becomes available. You can follow along here: <https://status.aws.amazon.com> Thank you for your patience and understanding while we work to minimize any disruption. Warm Regards, Health iPASS Support.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS Clients, Per Amazon's recent updates, they continue to apply mitigation steps for network load balancer health and recovering connectivity for most AWS services. They are in the process of validating a fix and will deploy as soon as they have confidence they can do so safely. You can follow along here: <https://health.aws.amazon.com/health/status> Thank you for your patience as this is being worked on. Warm Regards, Health iPASS Support.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS Clients, Amazon is reporting that most services are back up. There may still be some intermittent issues or some processes still running slowly, but those are expected to be resolved. We will keep you posted as Amazon releases further information. You can follow along here: <https://health.aws.amazon.com/health/status> Warm Regards, Health iPASS Support.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:11:42</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS Clients, Amazon is reporting that they expect all backlogged requests and queues to be cleared over the next two hours. Their current services are stable. At this time, Health iPASS is functioning as expected. If you do have any lingering issues or questions, please feel free to update any support tickets or email us at [help@healthipass.com](mailto:help@healthipass.com) for new tickets. Thank you for you patience as this was corrected. Warm Regards, Health iPASS Support.</p> ]]> Mon, 20 Oct 2025 13:00:00 +0000 https://status.healthipass.com/incident/cmgz6hvbt010rmzzxg44j9b7d https://status.healthipass.com/incident/cmgz6hvbt010rmzzxg44j9b7d Recovered HiP Pay Payments Type: Incident Duration: 7 days and 9 hours Affected Components: Sphere Oct 10, 22:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 13, 22:00:00 GMT+0 - Resolved - Hello Health iPASS Clients, This incident has been resolved. Please direct any specific questions or any issues that may be related towards any open support tickets and we will investigate those on an individual basis. If you don't have a ticket open, please open one by emailing help@healthipass.com. Thank you for your patience and continued partnership as we resolved this issue! Warm wishes, Health iPASS Support Oct 6, 13:00:00 GMT+0 - Identified - Hello TrustCommerce and Health iPASS Clients, We have identified some intermittent issues that we are working to correct: missing transactions from Health iPASS, spinning when patients are trying to make payments, and the option to pay with a PAX device even if there is not one present. We have deployed some code and are seeing improvements, but are continuing towards correcting any lingering symptoms as soon as possible and will keep you informed via any open tickets. If you are experiencing an issue that is not related to one of these, we ask that you open a ticket with us using the ticket portal or emailing us a help@healthipass.com. Thank you for your patience and continued partnership as we work through these issues, Health iPASS Support Oct 8, 15:47:06 GMT+0 - Identified - Dear TrustCommerce & Health iPASS Clients, We would like to inform you that payments from September 24 through October 7 have been successfully recovered. These transactions have been re-entered into Health iPASS and are now ready for posting, pending your review and approval. The corresponding lists of transactions will be shared within any open support tickets you currently have with us. If you were impacted but do not have an existing ticket, our team will create one on your behalf and provide the relevant details there. Please note that when posting these payments in Health iPASS, the payment date in your PM system will reflect the posting date. We sincerely apologize for the inconvenience this issue may have caused and greatly appreciate your patience and understanding as we work toward a permanent resolution. Our engineering teams are actively investigating and implementing measures to prevent recurrence. We will continue to keep you informed of any updates and will share another report once the matter is fully resolved. Thank you once again for your partnership and continued trust. Warm regards, Health iPASS Support Team Type: Incident

Duration: 7 days and 9 hours

Affected Components:

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS Clients, This incident has been resolved. Please direct any specific questions or any issues that may be related towards any open support tickets and we will investigate those on an individual basis. If you don't have a ticket open, please open one by emailing help@healthipass.com. Thank you for your patience and continued partnership as we resolved this issue! Warm wishes, Health iPASS Support.</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello TrustCommerce and Health iPASS Clients, We have identified some intermittent issues that we are working to correct: missing transactions from Health iPASS, spinning when patients are trying to make payments, and the option to pay with a PAX device even if there is not one present. We have deployed some code and are seeing improvements, but are continuing towards correcting any lingering symptoms as soon as possible and will keep you informed via any open tickets. If you are experiencing an issue that is not related to one of these, we ask that you open a ticket with us using the ticket portal or emailing us a help@healthipass.com. Thank you for your patience and continued partnership as we work through these issues, Health iPASS Support.</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>15:47:06</var> GMT+0</small><br><strong>Identified</strong> - Dear TrustCommerce & Health iPASS Clients, We would like to inform you that payments from September 24 through October 7 have been successfully recovered. These transactions have been re-entered into Health iPASS and are now ready for posting, pending your review and approval. The corresponding lists of transactions will be shared within any open support tickets you currently have with us. If you were impacted but do not have an existing ticket, our team will create one on your behalf and provide the relevant details there. Please note that when posting these payments in Health iPASS, the payment date in your PM system will reflect the posting date. We sincerely apologize for the inconvenience this issue may have caused and greatly appreciate your patience and understanding as we work toward a permanent resolution. Our engineering teams are actively investigating and implementing measures to prevent recurrence. We will continue to keep you informed of any updates and will share another report once the matter is fully resolved. Thank you once again for your partnership and continued trust. Warm regards, Health iPASS Support Team.</p> ]]> Mon, 6 Oct 2025 13:00:00 +0000 https://status.healthipass.com/incident/cmgf8w61u0122xk9xk6pi4xrz https://status.healthipass.com/incident/cmgf8w61u0122xk9xk6pi4xrz TrustCommerce Payments API Update Type: Maintenance Duration: 30 minutes Affected Components: Sphere Oct 3, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Oct 3, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 3, 00:00:00 GMT+0 - Identified - Hello TrustCommerce & Health iPASS clients, We are informing you that after hours on Thursday, October 2nd we will be updating the TrustCommerce payments API. During the upgrade there may be some payments that are unable to be processed. This is only a temporary outage and patients should try again after an hour. This update will bring some changes to the payments screen including needing to collect additional address information. These are expected changes and payments should process as normal as long as the required fields are filled out. Full details on the release can be found here: <https://scribehow.com/viewer/Weve%5FUpgraded%5FOur%5FTrustCommerce%5FPayments%5FIntegration%5F%5FOxQXUchmSdmj6ch7IVBieQ> If you have any questions or concerns, please log a ticket with us here: <https://healthipass.jitbit.com/helpdesk/User/Login> Thank you for your continued partnership, Health iPASS Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello TrustCommerce & Health iPASS clients, We are informing you that after hours on Thursday, October 2nd we will be updating the TrustCommerce payments API. During the upgrade there may be some payments that are unable to be processed. This is only a temporary outage and patients should try again after an hour. This update will bring some changes to the payments screen including needing to collect additional address information. These are expected changes and payments should process as normal as long as the required fields are filled out. Full details on the release can be found here: <https://scribehow.com/viewer/Weve%5FUpgraded%5FOur%5FTrustCommerce%5FPayments%5FIntegration%5F%5FOxQXUchmSdmj6ch7IVBieQ> If you have any questions or concerns, please log a ticket with us here: <https://healthipass.jitbit.com/helpdesk/User/Login> Thank you for your continued partnership, Health iPASS.</p> ]]> Fri, 3 Oct 2025 00:00:00 +0000 https://status.healthipass.com/maintenance/cmg5qe1qq04w3nga7n1q5l610 https://status.healthipass.com/maintenance/cmg5qe1qq04w3nga7n1q5l610 Greenway API is Down Type: Incident Duration: 3 hours Affected Components: Greenway Intergy, Greenway PrimeSuite Aug 4, 19:30:00 GMT+0 - Identified - Hello Greenway Clients, We've determined there is an issue with Greenway's API connection. We have reached out to them and they have confirmed they are working on a fix, but don't have an ETA. While we are waiting for the API interface to be repaired we expect Appointment status, Demographic, Insurance, Image and payment posting to be non-functional. Additionally, appointments add-in and balance checks will also fail, so One Time Payments will not reflect a balance. We will provide updates as we receive them from Greenway. We appreciate your partnership and hope to have more information soon, Health iPASS Support Aug 4, 22:00:00 GMT+0 - Monitoring - Hello Greenway Clients, We have noticed that the Greenway API is responding again. We have received no formal update from Greenway at this time, but are monitoring the situation carefully. We hope to receive a formal update soon. Thank you for your patience, Health iPASS Support Aug 4, 22:30:00 GMT+0 - Resolved - Hello Greenway Clients, Greenway has stated that the incident has been resolved. We are seeing API traffic function as normal. If you are continuing to have any problems, feel free to open a ticket with us by emailing us at help@healthipass.com. Thanks for your continued partnership, Health iPASS Support Type: Incident

Duration: 3 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - Hello Greenway Clients, We've determined there is an issue with Greenway's API connection. We have reached out to them and they have confirmed they are working on a fix, but don't have an ETA. While we are waiting for the API interface to be repaired we expect Appointment status, Demographic, Insurance, Image and payment posting to be non-functional. Additionally, appointments add-in and balance checks will also fail, so One Time Payments will not reflect a balance. We will provide updates as we receive them from Greenway. We appreciate your partnership and hope to have more information soon, Health iPASS Support.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Greenway Clients, We have noticed that the Greenway API is responding again. We have received no formal update from Greenway at this time, but are monitoring the situation carefully. We hope to receive a formal update soon. Thank you for your patience, Health iPASS Support.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Hello Greenway Clients, Greenway has stated that the incident has been resolved. We are seeing API traffic function as normal. If you are continuing to have any problems, feel free to open a ticket with us by emailing us at help@healthipass.com. Thanks for your continued partnership, Health iPASS Support.</p> ]]> Mon, 4 Aug 2025 19:30:00 +0000 https://status.healthipass.com/incident/cmdxj5sxk002p1037ylwbin75 https://status.healthipass.com/incident/cmdxj5sxk002p1037ylwbin75 Zoom is Down Type: Maintenance Duration: 1 hour Affected Components: Mobile Services Apr 16, 20:00:00 GMT+0 - Identified - Hello Health iPASS clients, If you are experiencing any issues with Zoom links not functioning please be aware this is a global Zoom outage. Links should function again once Zoom restores their service. Best, Health iPASS Support Apr 16, 21:00:00 GMT+0 - Completed - Hello Health iPASS Clients, Zoom has confirmed that services are running again. Please reach out to Zoom support if you still have any problems with Zoom links. Best, Health iPASS Support Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello Health iPASS clients, If you are experiencing any issues with Zoom links not functioning please be aware this is a global Zoom outage. Links should function again once Zoom restores their service. Best, Health iPASS Support.</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Hello Health iPASS Clients, Zoom has confirmed that services are running again. Please reach out to Zoom support if you still have any problems with Zoom links. Best, Health iPASS Support.</p> ]]> Wed, 16 Apr 2025 20:00:00 +0000 https://status.healthipass.com/maintenance/cm9kdtvc6000kz2m0ypn5wfl2 https://status.healthipass.com/maintenance/cm9kdtvc6000kz2m0ypn5wfl2 Text Reminder Issues Type: Incident Duration: 8 hours and 35 minutes Affected Components: SMS Services Nov 26, 14:30:00 GMT+0 - Investigating - Hello Health iPass Clients, We have some reports of some patients not receiving reminders. We are currently investigating this incident. Please open a ticket with our support team if you haven't already if your patients are experiencing any issues with text reminders. We will keep you posted as we investigate this problem. Thanks for your continued partnership, Health iPass Support Nov 26, 17:18:53 GMT+0 - Monitoring - Hello Health iPass Clients, After our investigation, we found that a limited subset of patients were impacted by a bug that affected appointment messaging workflows last week. We have identified the impacted appointments and are making a targeted re-attempt to send reminders to those appointments that are still eligible. We will be monitoring the situation as the process runs. Thank you for your continued partnership, Health iPass Support Nov 26, 23:05:21 GMT+0 - Resolved - Hello Health iPass Clients, We believe this issue has been resolved. If you are continuing to have any further issues with reminders not being sent, please update your respective ticket and we will investigate further. Thank you for your patience and continued partnership! Best, Health iPass Support Type: Incident

Duration: 8 hours and 35 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Hello Health iPass Clients, We have some reports of some patients not receiving reminders. We are currently investigating this incident. Please open a ticket with our support team if you haven't already if your patients are experiencing any issues with text reminders. We will keep you posted as we investigate this problem. Thanks for your continued partnership, Health iPass Support.</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>17:18:53</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPass Clients, After our investigation, we found that a limited subset of patients were impacted by a bug that affected appointment messaging workflows last week. We have identified the impacted appointments and are making a targeted re-attempt to send reminders to those appointments that are still eligible. We will be monitoring the situation as the process runs. Thank you for your continued partnership, Health iPass Support.</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>23:05:21</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPass Clients, We believe this issue has been resolved. If you are continuing to have any further issues with reminders not being sent, please update your respective ticket and we will investigate further. Thank you for your patience and continued partnership! Best, Health iPass Support.</p> ]]> Tue, 26 Nov 2024 14:30:00 +0000 https://status.healthipass.com/incident/cm3yo107d00016kmmxujc48tb https://status.healthipass.com/incident/cm3yo107d00016kmmxujc48tb Forms Not Posting Type: Incident Duration: 1 hour and 4 minutes Affected Components: Exscribe, Forms Aug 12, 17:01:14 GMT+0 - Resolved - Hello Health iPass Clients, We have found that the form posting issue was caused by an Exscribe update rolled out on the 9th which caused an authentication error. They have since rolled the update back. We can confirm that we were able to re-establish a connection this morning and are no longer receiving an error from Exscribe. Reposting forms should work, but if you continue to have any problems then please update the related support ticket and we will continue to review. Thank you for your continued partnership! Best, Health iPass Support Aug 12, 15:57:05 GMT+0 - Investigating - Hello Health iPass Clients, We have received reports of forms not posting. We are currently investigating this incident. Retrying to post the form does seem to post the form in most cases. We hope to have further updates soon. Best, Health iPass Support Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>17:01:14</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPass Clients, We have found that the form posting issue was caused by an Exscribe update rolled out on the 9th which caused an authentication error. They have since rolled the update back. We can confirm that we were able to re-establish a connection this morning and are no longer receiving an error from Exscribe. Reposting forms should work, but if you continue to have any problems then please update the related support ticket and we will continue to review. Thank you for your continued partnership! Best, Health iPass Support.</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>15:57:05</var> GMT+0</small><br><strong>Investigating</strong> - Hello Health iPass Clients, We have received reports of forms not posting. We are currently investigating this incident. Retrying to post the form does seem to post the form in most cases. We hope to have further updates soon. Best, Health iPass Support.</p> ]]> Mon, 12 Aug 2024 15:57:05 +0000 https://status.healthipass.com/incident/clzr6fqbp77488i6ofmjuuuokm https://status.healthipass.com/incident/clzr6fqbp77488i6ofmjuuuokm PRIORITY: Users Reporting Slowness in HiP Type: Incident Duration: 7 hours and 23 minutes Affected Components: Dashboard, Forms Aug 7, 13:38:50 GMT+0 - Investigating - Some users are reporting issues regarding slowness when logging into Health iPass, Please log a ticket with specific examples. We are investigating at a top priority and will keep you informed. Thank you for your patience on this! Aug 7, 21:01:33 GMT+0 - Resolved - Thank you for your patience. **Performance has been restored.** **Details:** Our technical team has confirmed that the incident arose in addressing a critical **3rd party (Google) security update** which contained a bug. As soon as we identified the issue, we took immediate action to roll back the update. All system performance was verified as operational at 10:30am CDT. Thereafter, we remained vigilant in confirming positive client results. **Next steps**: Your security and satisfaction are our top priorities. We are currently **awaiting a revision from Google** that will resolve this bug and to ensure that it does not cause any further user interface issues in browsers. We remain committed to full resolution as swiftly as possible and will monitor closely to ensure no ongoing impact. If you have any questions at all, please log or update your existing ticket. Thank you for your trust and your partnership! Your Health iPASS Team Aug 7, 17:08:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 7 hours and 23 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>13:38:50</var> GMT+0</small><br><strong>Investigating</strong> - Some users are reporting issues regarding slowness when logging into Health iPass, Please log a ticket with specific examples. We are investigating at a top priority and will keep you informed. Thank you for your patience on this!.</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>21:01:33</var> GMT+0</small><br><strong>Resolved</strong> - Thank you for your patience. **Performance has been restored.** **Details:** Our technical team has confirmed that the incident arose in addressing a critical **3rd party (Google) security update** which contained a bug. As soon as we identified the issue, we took immediate action to roll back the update. All system performance was verified as operational at 10:30am CDT. Thereafter, we remained vigilant in confirming positive client results. **Next steps**: Your security and satisfaction are our top priorities. We are currently **awaiting a revision from Google** that will resolve this bug and to ensure that it does not cause any further user interface issues in browsers. We remain committed to full resolution as swiftly as possible and will monitor closely to ensure no ongoing impact. If you have any questions at all, please log or update your existing ticket. Thank you for your trust and your partnership! Your Health iPASS Team.</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:08:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 7 Aug 2024 13:38:50 +0000 https://status.healthipass.com/incident/clzjwg0rr315647hqoovwwcy0lb https://status.healthipass.com/incident/clzjwg0rr315647hqoovwwcy0lb OTP Problems with Instamed Processor Type: Incident Duration: 3 days, 2 hours and 30 minutes Affected Components: Instamed Jul 26, 14:30:00 GMT+0 - Investigating - Hello Health iPass Clients, Those clients using Instamed for processing payments are experiencing an outage when trying to make payments through One-Time Payments. Running payments through Patient360 does seem to work for some of our clients. We are currently investigating this incident and hope to have further updates soon. Best, Health iPass Support Jul 26, 17:45:52 GMT+0 - Identified - Hello Health iPass Clients, We have found the issue and are working to correct it. To summarize the problem: we have encountered a network problem when trying to receive required data from Instamed. We can provide additional details in any open tickets about root cause if needed. We will release a fix after hours today as the fix is expected to cause some down time. We appreciate your continued patience as we work through this. Best, Health iPass Support Jul 29, 13:00:00 GMT+0 - Monitoring - Hello Health iPass Clients, We are monitoring the situation after release. Please update any open tickets if you continue to have issues. Best, Health iPass Support Jul 29, 17:00:00 GMT+0 - Resolved - Hello Health iPass Clients, This issue has been resolved. Best, Health iPass Support Type: Incident

Duration: 3 days, 2 hours and 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Hello Health iPass Clients, Those clients using Instamed for processing payments are experiencing an outage when trying to make payments through One-Time Payments. Running payments through Patient360 does seem to work for some of our clients. We are currently investigating this incident and hope to have further updates soon. Best, Health iPass Support.</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>17:45:52</var> GMT+0</small><br><strong>Identified</strong> - Hello Health iPass Clients, We have found the issue and are working to correct it. To summarize the problem: we have encountered a network problem when trying to receive required data from Instamed. We can provide additional details in any open tickets about root cause if needed. We will release a fix after hours today as the fix is expected to cause some down time. We appreciate your continued patience as we work through this. Best, Health iPass Support.</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPass Clients, We are monitoring the situation after release. Please update any open tickets if you continue to have issues. Best, Health iPass Support.</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPass Clients, This issue has been resolved. Best, Health iPass Support.</p> ]]> Fri, 26 Jul 2024 14:30:00 +0000 https://status.healthipass.com/incident/clz2vflbq153671jdoerzpqb097 https://status.healthipass.com/incident/clz2vflbq153671jdoerzpqb097 OTP Service disruption Type: Incident Duration: 58 minutes Affected Components: Nextech, Eligibility Services, eMD, Epic, Email Services, Database, Centricity, eCW, Greenway Intergy, Greenway PrimeSuite, MedEvolve, Nextgen, Exscribe, Athena, Sphere, Allscripts, Dashboard, Forms, Mobile Services, SMS Services, CardConnect, Instamed, Vantiv/Worldpay Jun 26, 20:16:43 GMT+0 - Identified - We have Identified an issue with the ability to take ONE-TIME PAYMENTS we are currently working on releasing a fix please stand by for further updates. Jun 26, 20:32:05 GMT+0 - Monitoring - A fix has now been released to address issues with OTP; we will continue to monitor for any issues. Thank you. Jun 26, 21:14:19 GMT+0 - Resolved - Hello, we have released a code fix and at this time the incident has been resolved. If you notice any issues persisting, please update the ticket you previously opened or submit a new ticket by emailing [help@healthipass.com](mailto:help@healthipass.com) and we will investigate the individual cases. We appreciate your patience and continued partnership! Thanks, Health iPASS Support Type: Incident

Duration: 58 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>20:16:43</var> GMT+0</small><br><strong>Identified</strong> - We have Identified an issue with the ability to take ONE-TIME PAYMENTS we are currently working on releasing a fix please stand by for further updates. .</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>20:32:05</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has now been released to address issues with OTP; we will continue to monitor for any issues. Thank you..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>21:14:19</var> GMT+0</small><br><strong>Resolved</strong> - Hello, we have released a code fix and at this time the incident has been resolved. If you notice any issues persisting, please update the ticket you previously opened or submit a new ticket by emailing [help@healthipass.com](mailto:help@healthipass.com) and we will investigate the individual cases. We appreciate your patience and continued partnership! Thanks, Health iPASS Support.</p> ]]> Wed, 26 Jun 2024 20:16:43 +0000 https://status.healthipass.com/incident/clxwa43ft22265b8nhlqpx8vvi https://status.healthipass.com/incident/clxwa43ft22265b8nhlqpx8vvi Bill Status is "Paid" for all Bills Generated Type: Incident Duration: 21 hours and 33 minutes Affected Components: Database, Sphere, CardConnect, Instamed, Vantiv/Worldpay May 2, 18:00:00 GMT+0 - Investigating - Hello Health iPASS Clients, We have verified an issue with bill generation that changed the status of all bills to a "paid" state if the statement file was uploaded within the past 24 hours. We are investigating the root cause and will deploy a fix as soon as possible. We will provide further updates as we have them. We appreciate your patients and continued partnership. Best, Health iPASS Support May 2, 21:26:02 GMT+0 - Monitoring - Hello Health iPASS Clients, We implemented a fix and are currently monitoring the result. We are working on correcting the current billing data. We'll keep you updated as we finish making corrections. Best, Health iPASS Support May 3, 15:33:02 GMT+0 - Resolved - Hello Health iPASS Clients, At this time, we have released a code fix to ensure no further erroneous changes to a bill's status and we have corrected the status of all affected bills to the status they were prior. If you notice any lingering affects please update the ticket you previously opened or submit a new ticket by emailing [help@healthipass.com](mailto:help@healthipass.com) and we will investigate the individual cases. We appreciate your patience and continued partnership! Thanks, Health iPASS Support Type: Incident

Duration: 21 hours and 33 minutes

Affected Components: , , , ,

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Hello Health iPASS Clients, We have verified an issue with bill generation that changed the status of all bills to a "paid" state if the statement file was uploaded within the past 24 hours. We are investigating the root cause and will deploy a fix as soon as possible. We will provide further updates as we have them. We appreciate your patients and continued partnership. Best, Health iPASS Support.</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>21:26:02</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS Clients, We implemented a fix and are currently monitoring the result. We are working on correcting the current billing data. We'll keep you updated as we finish making corrections. Best, Health iPASS Support.</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>15:33:02</var> GMT+0</small><br><strong>Resolved</strong> - Hello Health iPASS Clients, At this time, we have released a code fix to ensure no further erroneous changes to a bill's status and we have corrected the status of all affected bills to the status they were prior. If you notice any lingering affects please update the ticket you previously opened or submit a new ticket by emailing [help@healthipass.com](mailto:help@healthipass.com) and we will investigate the individual cases. We appreciate your patience and continued partnership! Thanks, Health iPASS Support.</p> ]]> Thu, 2 May 2024 18:00:00 +0000 https://status.healthipass.com/incident/clvpp9obu21618b2n4zvunzek7 https://status.healthipass.com/incident/clvpp9obu21618b2n4zvunzek7 "No patient found" errors Type: Incident Duration: 5 hours and 17 minutes Affected Components: Sphere, Dashboard, CardConnect, Instamed, Vantiv/Worldpay Apr 17, 16:42:34 GMT+0 - Investigating - Hello Health iPass client, We are currently investigating an incident related to being unable to find a patient when searching for them in One Time Payments and Patient360\. We hope to have further updates soon. Best, Health iPass Support Apr 17, 17:16:55 GMT+0 - Monitoring - Hello Health iPass clients, We implemented a fix and are currently monitoring the result. Best, Brendan Apr 17, 22:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 17 minutes

Affected Components: , , , ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>16:42:34</var> GMT+0</small><br><strong>Investigating</strong> - Hello Health iPass client, We are currently investigating an incident related to being unable to find a patient when searching for them in One Time Payments and Patient360\. We hope to have further updates soon. Best, Health iPass Support.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>17:16:55</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPass clients, We implemented a fix and are currently monitoring the result. Best, Brendan.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 17 Apr 2024 16:42:34 +0000 https://status.healthipass.com/incident/clv41jjng178068bcookq9pqkb4 https://status.healthipass.com/incident/clv41jjng178068bcookq9pqkb4 Health iPASS Maintenance Notification - Database Upgrade on March 21st Type: Maintenance Duration: 1 hour Affected Components: Database Mar 22, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 22, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 22, 01:00:00 GMT+0 - Identified - Hello Health iPASS Clients, We are informing you that we will be performing a **required security upgrade** to our database on **Thursday, March 21st,** at the end of the day. We have done significant testing for the upgrade. Although we anticipate all systems to be operational on Friday we have the **entire technical staff on standby** to monitor, support and resolve any database related concerns. We will send an additional reminder before the upgrade, and upon successful completion. We appreciate your understanding and continued business relationship! We are here if you have any questions at all. Best, Health iPASS Support Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello Health iPASS Clients, We are informing you that we will be performing a **required security upgrade** to our database on **Thursday, March 21st,** at the end of the day. We have done significant testing for the upgrade. Although we anticipate all systems to be operational on Friday we have the **entire technical staff on standby** to monitor, support and resolve any database related concerns. We will send an additional reminder before the upgrade, and upon successful completion. We appreciate your understanding and continued business relationship! We are here if you have any questions at all. Best, Health iPASS Support.</p> ]]> Fri, 22 Mar 2024 01:00:00 +0000 https://status.healthipass.com/maintenance/cltyhjk69109311bkll0mmmkwlk https://status.healthipass.com/maintenance/cltyhjk69109311bkll0mmmkwlk Update to Ticket Security Type: Incident Duration: 15 days, 2 hours and 11 minutes Affected Components: Email Services Feb 15, 20:49:20 GMT+0 - Monitoring - Hello Health iPASS Clients, We are sending this update to inform you of an upcoming security update affecting support ticket access. Currently, users do not need to be registered to submit a ticket, which makes keeping track of tickets more difficult and increases the likelihood of potential security risk. Effective Friday, February 23rd a registered account will be required to access the Health iPASS ticket system. If you have not created an account yet, or have not logged into an account that was created when you submitted a ticket via email, please spend the time to register. * You can register a new user on [this](https://healthipass.jitbit.com/helpdesk/User/Login) page by clicking "Register." * An existing user should navigate to [the same page](https://healthipass.jitbit.com/helpdesk/User/Login). * If you can't sign in then select "Forgot Password." * Please note that the credentials for the ticketing system Jitibt **is not the same login used for Health iPASS.** Please log a ticket before the deadline with any questions at all. We appreciate your cooperation in increasing efficiency and security! Thank you, Health iPASS Support Mar 1, 21:45:46 GMT+0 - Monitoring - Hello Health iPASS clients, Thank you for working with us to register users! At the end of the day today, users will be required to be registered to create a ticket in Health iPASS. In case you still have not registered you can find the links below. * You can register a new user on [this](https://healthipass.jitbit.com/helpdesk/User/Login) page by clicking "Register." * An existing user should navigate to [the same page](https://healthipass.jitbit.com/helpdesk/User/Login). * If you can't sign in then select "Forgot Password." * Please note that the credentials for the ticketing system Jitibt **is not the same login used for Health iPASS.** We appreciate your cooperation in increasing efficiency and security! Best Regards, Health iPASS Support Mar 1, 23:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 days, 2 hours and 11 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>20:49:20</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS Clients, We are sending this update to inform you of an upcoming security update affecting support ticket access. Currently, users do not need to be registered to submit a ticket, which makes keeping track of tickets more difficult and increases the likelihood of potential security risk. Effective Friday, February 23rd a registered account will be required to access the Health iPASS ticket system. If you have not created an account yet, or have not logged into an account that was created when you submitted a ticket via email, please spend the time to register. * You can register a new user on [this](https://healthipass.jitbit.com/helpdesk/User/Login) page by clicking "Register." * An existing user should navigate to [the same page](https://healthipass.jitbit.com/helpdesk/User/Login). * If you can't sign in then select "Forgot Password." * Please note that the credentials for the ticketing system Jitibt **is not the same login used for Health iPASS.** Please log a ticket before the deadline with any questions at all. We appreciate your cooperation in increasing efficiency and security! Thank you, Health iPASS Support.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>21:45:46</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Health iPASS clients, Thank you for working with us to register users! At the end of the day today, users will be required to be registered to create a ticket in Health iPASS. In case you still have not registered you can find the links below. * You can register a new user on [this](https://healthipass.jitbit.com/helpdesk/User/Login) page by clicking "Register." * An existing user should navigate to [the same page](https://healthipass.jitbit.com/helpdesk/User/Login). * If you can't sign in then select "Forgot Password." * Please note that the credentials for the ticketing system Jitibt **is not the same login used for Health iPASS.** We appreciate your cooperation in increasing efficiency and security! Best Regards, Health iPASS Support.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 15 Feb 2024 20:49:20 +0000 https://status.healthipass.com/incident/clsnp298o64229bbn849u79xjz https://status.healthipass.com/incident/clsnp298o64229bbn849u79xjz Forms Outage - Exscribe clients Type: Incident Duration: 7 days, 11 hours and 53 minutes Affected Components: Exscribe, Forms Jan 24, 22:31:00 GMT+0 - Resolved - This incident has been resolved. Jan 24, 19:31:07 GMT+0 - Identified - Hello, We have received reports from some of our clients using Exscribe that they are experiencing problems with forms not posting over. we have reached out to Exscribe support. they have communicated that they are currently working on a resolution. We should have further updates soon. Thanks, Health iPass Support Jan 24, 21:30:00 GMT+0 - Monitoring - We have been alerted that a fix has been released, we are currently monitoring the results. Thank you for your patience. Type: Incident

Duration: 7 days, 11 hours and 53 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>22:31:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>19:31:07</var> GMT+0</small><br><strong>Identified</strong> - Hello, We have received reports from some of our clients using Exscribe that they are experiencing problems with forms not posting over. we have reached out to Exscribe support. they have communicated that they are currently working on a resolution. We should have further updates soon. Thanks, Health iPass Support.</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have been alerted that a fix has been released, we are currently monitoring the results. Thank you for your patience..</p> ]]> Wed, 24 Jan 2024 19:31:07 +0000 https://status.healthipass.com/incident/clrs6m0sp51301bfoed2gko5zu https://status.healthipass.com/incident/clrs6m0sp51301bfoed2gko5zu Appointment Reminder Outage Type: Incident Duration: 6 days, 3 hours and 12 minutes Affected Components: Email Services, Dashboard, SMS Services Nov 3, 14:00:00 GMT+0 - Investigating - Hello, We are investigating an issue with appointment reminders. We are attempting to re-run workflows to send out missing reminders as we are investigating. We hope to have further updates soon. Thanks for your patience, Health iPass Support Nov 3, 20:50:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 7, 00:38:50 GMT+0 - Monitoring - The team is continuing to monitor the fix put in place and has confirmed the current messages are sending out as planned. Please be mindful that past reminders for appointments in the upcoming few days may be impacted. - You may manually push out reminders by navigating to the dashboard menu - Using the GPS icon - This opens the launchpad where you may use the “Send SMS” selection Please log a ticket with any concern and examples of missed reminders. Nov 9, 17:11:30 GMT+0 - Resolved - Good morning, This issue is now fully resolved, and all cadences have been fully reinstated. Thanks for your patience, Health iPass Support Type: Incident

Duration: 6 days, 3 hours and 12 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Hello, We are investigating an issue with appointment reminders. We are attempting to re-run workflows to send out missing reminders as we are investigating. We hope to have further updates soon. Thanks for your patience, Health iPass Support.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>20:50:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>00:38:50</var> GMT+0</small><br><strong>Monitoring</strong> - The team is continuing to monitor the fix put in place and has confirmed the current messages are sending out as planned. Please be mindful that past reminders for appointments in the upcoming few days may be impacted. - You may manually push out reminders by navigating to the dashboard menu - Using the GPS icon - This opens the launchpad where you may use the “Send SMS” selection Please log a ticket with any concern and examples of missed reminders..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:11:30</var> GMT+0</small><br><strong>Resolved</strong> - Good morning, This issue is now fully resolved, and all cadences have been fully reinstated. Thanks for your patience, Health iPass Support.</p> ]]> Fri, 3 Nov 2023 14:00:00 +0000 https://status.healthipass.com/incident/cloitgmbi24761bgo4lvn9o4mx https://status.healthipass.com/incident/cloitgmbi24761bgo4lvn9o4mx Platform Slowdown Type: Incident Duration: 1 hour and 45 minutes Affected Components: Database, Dashboard Oct 10, 21:36:29 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 10, 22:15:00 GMT+0 - Resolved - This incident has been resolved. Oct 10, 20:30:00 GMT+0 - Investigating - We are investigating a problem with the dashboard and reports being slow. We are actively reviewing this situation and are look for a solution and a root cause. We hope to have further updates soon. Thanks, Health iPass Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>21:36:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating a problem with the dashboard and reports being slow. We are actively reviewing this situation and are look for a solution and a root cause. We hope to have further updates soon. Thanks, Health iPass.</p> ]]> Tue, 10 Oct 2023 20:30:00 +0000 https://status.healthipass.com/incident/clnkt6d7o19834bgod8zagitkn https://status.healthipass.com/incident/clnkt6d7o19834bgod8zagitkn Writeback Interruptions Type: Incident Duration: 58 minutes Affected Components: Dashboard, Forms Sep 12, 13:46:26 GMT+0 - Identified - Hello, We are receiving reports that writeback is not working for several items with status writeback being hit the hardest. We believe we have identified the problem and are already working on a solution. We should have further updates soon. Thanks, Health iPass Support Sep 12, 14:11:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 12, 14:44:13 GMT+0 - Resolved - Hello, We have received updates from most of our clients informing us this is working for them. If you are still having any issues with writeback and you haven't opened a ticket already, please feel free to email help@healthipass.com and we will review your ticket and provide further updates there. Thank you for your continued partnership! Best, Health iPass Support Type: Incident

Duration: 58 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>13:46:26</var> GMT+0</small><br><strong>Identified</strong> - Hello, We are receiving reports that writeback is not working for several items with status writeback being hit the hardest. We believe we have identified the problem and are already working on a solution. We should have further updates soon. Thanks, Health iPass Support.</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>14:11:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>14:44:13</var> GMT+0</small><br><strong>Resolved</strong> - Hello, We have received updates from most of our clients informing us this is working for them. If you are still having any issues with writeback and you haven't opened a ticket already, please feel free to email help@healthipass.com and we will review your ticket and provide further updates there. Thank you for your continued partnership! Best, Health iPass Support.</p> ]]> Tue, 12 Sep 2023 13:46:26 +0000 https://status.healthipass.com/incident/clmgd9hxn205395buo7netw1ayz https://status.healthipass.com/incident/clmgd9hxn205395buo7netw1ayz iPad App is Down Type: Incident Duration: 3 days and 4 hours Affected Components: Dashboard, Mobile Services Jul 24, 16:31:04 GMT+0 - Monitoring - Hello, A new version of the Health iPass app should be rolling out to all devices by end of day. If you have opened a support ticket, the needed provider code should be added to the ticket for you. If you are receiving any errors or the app is still crashing please try again after at least an hour has passed. Thank you for your patience, Health iPass Jul 24, 18:00:00 GMT+0 - Resolved - Hello, The update has been rolled out to all iPads. When you are prompted for a provider code upon first launching the app, please check to see if you've received an email from your account manager with your code. If you haven't and have a support ticket open then the code is provided there. If you have received neither of these then please email help@healthipass.com and request your provider code; we are happy to provide it. Thank you for your patience as we resolved this issue, Health iPass Jul 21, 14:00:00 GMT+0 - Identified - Dear Health iPass Clients, We are experiencing a total outage of our Apple iPad application at this time. We are working at a priority to restore the service as soon as possible. In the meantime, we would like to assist with continuing your intake workflow. We have a virtual kiosk that functions similarly to the app and will allow patients to check in. You will find that you can open Safari on your iPads now. If you don’t already have your virtual kiosk links, please open a ticket with support by emailing help@healthipass.com requesting the virtual kiosk links. We will direct you in setting up the necessary links for your use. Please be aware that these links are location dependent and cannot check-in patients across multiple locations in Health iPass. For your review in using this functionality. we have a training video for "electronic check in" located in the resource center on the bottom right of your HiP dashboard. We are diligently working to get this restored today and will provide real time updates as we receive them. Thanks, Health iPass Type: Incident

Duration: 3 days and 4 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>16:31:04</var> GMT+0</small><br><strong>Monitoring</strong> - Hello, A new version of the Health iPass app should be rolling out to all devices by end of day. If you have opened a support ticket, the needed provider code should be added to the ticket for you. If you are receiving any errors or the app is still crashing please try again after at least an hour has passed. Thank you for your patience, Health iPass.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Hello, The update has been rolled out to all iPads. When you are prompted for a provider code upon first launching the app, please check to see if you've received an email from your account manager with your code. If you haven't and have a support ticket open then the code is provided there. If you have received neither of these then please email help@healthipass.com and request your provider code; we are happy to provide it. Thank you for your patience as we resolved this issue, Health iPass.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Health iPass Clients, We are experiencing a total outage of our Apple iPad application at this time. We are working at a priority to restore the service as soon as possible. In the meantime, we would like to assist with continuing your intake workflow. We have a virtual kiosk that functions similarly to the app and will allow patients to check in. You will find that you can open Safari on your iPads now. If you don’t already have your virtual kiosk links, please open a ticket with support by emailing help@healthipass.com requesting the virtual kiosk links. We will direct you in setting up the necessary links for your use. Please be aware that these links are location dependent and cannot check-in patients across multiple locations in Health iPass. For your review in using this functionality. we have a training video for "electronic check in" located in the resource center on the bottom right of your HiP dashboard. We are diligently working to get this restored today and will provide real time updates as we receive them. Thanks, Health iPass.</p> ]]> Fri, 21 Jul 2023 14:00:00 +0000 https://status.healthipass.com/incident/clkcqwomy79128m4ol29te5t6c https://status.healthipass.com/incident/clkcqwomy79128m4ol29te5t6c