Health iPASS - Can't find patients / One Time Payments isn't working – Incident details

All systems operational

Can't find patients / One Time Payments isn't working

Resolved
Degraded performance
Started over 2 years agoLasted about 18 hours

Affected

Database

Degraded performance from 9:46 PM to 3:51 PM

Payment Processing

Degraded performance from 9:46 PM to 3:51 PM

CardConnect

Degraded performance from 9:46 PM to 3:51 PM

Instamed

Degraded performance from 9:46 PM to 3:51 PM

Vantiv/Worldpay

Degraded performance from 9:46 PM to 3:51 PM

Sphere

Degraded performance from 9:46 PM to 3:51 PM

Updates
  • Resolved
    Resolved

    The issue has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    Our initial testing is showing One Time Payments is functioning again.

  • Investigating
    Investigating

    We have gotten reports that some practices are receiving errors when attempting to collect one time payments.

    We are currently investigating this incident.