Health iPASS - HiP not Loading – Incident details

All systems operational

HiP not Loading

Resolved
Major outage
Started over 2 years agoLasted about 6 hours

Affected

Database

Major outage from 3:45 PM to 10:00 PM

Email Services

Major outage from 3:45 PM to 10:00 PM

Forms

Major outage from 3:45 PM to 10:00 PM

Mobile Services

Major outage from 3:45 PM to 10:00 PM

SMS Services

Major outage from 3:45 PM to 10:00 PM

Dashboard

Major outage from 3:45 PM to 10:00 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    The 2-way texting module on the dashboard appears to have caused this issue. If you have 2-way text enabled you will need to go to the messages tab at the top to reply and view messages.

  • Identified
    Identified

    We are currently investigating this incident.

    We believe we have identified the issue.