Health iPASS - Payment failures – Incident details

All systems operational

Payment failures

Resolved
Partial outage
Started over 2 years agoLasted about 6 hours

Affected

Payment Processing

Partial outage from 2:00 PM to 8:00 PM

CardConnect

Partial outage from 2:00 PM to 8:00 PM

Instamed

Partial outage from 2:00 PM to 8:00 PM

Vantiv/Worldpay

Partial outage from 2:00 PM to 8:00 PM

Sphere

Partial outage from 2:00 PM to 8:00 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have reports that payment processing is not functional when utilizing One Time Payments. We believe we have identified the cause and are working on a fix.