While we are investigating this issue we have the following recommendations:
1) If there is an in-clinic workstation or non-kiosk tablets that can run a browser to use "Virtual Kiosk" for patients to check in. This link is accessible in Admin UI > Location Details > Select the specific location > Virtual Kiosk URL. Reminder that web browsers are not available on HiP Kiosks for security purposes. If you don't have access you can always request the link from your account manager or from support via a Jitbit ticket.
2) Clinic staff can also check in patients from the dashboard by pulling up the patient on the dashboard schedule > clicking into the patient's row to collapse the view > selecting "express check in" for that patient.
3) Clinic staff can always check patients in from the PM.
We are continuing our investigation and hope for further updates as soon as possible.
