Unable to check patients in via kiosks

Resolved

Operational

Started over 2 years agoLasted about 1 hour

Affected

Mobile Services

Updates

Resolved
June 09, 2023 at 2:08 PM
Resolved
June 09, 2023 at 2:08 PM
This incident has been resolved.
Monitoring
June 09, 2023 at 1:41 PM
Monitoring
June 09, 2023 at 1:41 PM
We implemented a fix and are currently monitoring the result.
Investigating
June 09, 2023 at 12:57 PM
Investigating
June 09, 2023 at 12:57 PM
When confirming the patients information on the kiosks, it will spin and then the error message "We are unable to confirm your information at this time. Please try again" will come up

Health iPASS - Unable to check patients in via kiosks – Incident details