Health iPASS - Text Reminder Issues – Incident details

All systems operational

Text Reminder Issues

Resolved
Degraded performance
Started 10 months agoLasted about 9 hours

Affected

SMS Services

Degraded performance from 2:30 PM to 11:05 PM

Updates
  • Resolved
    Resolved

    Hello Health iPass Clients,

    We believe this issue has been resolved. If you are continuing to have any further issues with reminders not being sent, please update your respective ticket and we will investigate further.

    Thank you for your patience and continued partnership!

    Best,

    Health iPass Support

  • Monitoring
    Monitoring

    Hello Health iPass Clients,

    After our investigation, we found that a limited subset of patients were impacted by a bug that affected appointment messaging workflows last week.

    We have identified the impacted appointments and are making a targeted re-attempt to send reminders to those appointments that are still eligible. We will be monitoring the situation as the process runs.

    Thank you for your continued partnership,

    Health iPass Support

  • Investigating
    Investigating

    Hello Health iPass Clients,

    We have some reports of some patients not receiving reminders. We are currently investigating this incident. Please open a ticket with our support team if you haven't already if your patients are experiencing any issues with text reminders.

    We will keep you posted as we investigate this problem.

    Thanks for your continued partnership,

    Health iPass Support